Shipping

Yes, on the evening of the shipping day, the courier will send an email to the address provided during the order. The email will include a link to track the shipment. Later, the courier will send additional updates regarding the shipment status and when the package is out for delivery.

Yes, if the order has not yet been shipped, you can contact us to provide the new delivery address.

No, it is not possible to arrange a specific delivery time. We recommend providing an address where someone is always available to receive the package.

Oriente Sport shares the recipient’s phone number with the courier, but couriers are not required to contact customers before delivery. Some may do so, but it is not guaranteed. We recommend providing an address where someone is always available to receive the package.

The courier is authorized to deliver the package only to a person. If the recipient or an authorized person is not available, the delivery cannot be made.

To ensure a smooth delivery, it’s important to provide the name on the doorbell during checkout. Avoid entering your own name in the shipping address if the package is intended for a friend or relative, especially if the name on the doorbell is different from yours.

No, the courier delivers exclusively to the entrance of the building and does not offer delivery to the floor.

In such cases, it is essential to contact us immediately so we can initiate the search procedure with the courier. The procedure involves Oriente Sport first requesting the courier’s proof of signature. This way, our staff can check with the buyer if the package was delivered, possibly to a relative or a neighbor, without the recipient’s knowledge. If the search yields no results, the package will be considered stolen, and a report will be filed with the competent authorities. A refund or the shipping of new material may take up to two weeks from the date of the delivery failure report.

In case of a lost shipment, Oriente Sport will initiate a search request with the courier and, if the package is not found, will proceed with a refund or the shipment of a new package to the buyer. The refund or the new shipment may take up to two weeks from the date of the loss report.

All shipments originate from our warehouse in Correggio (RE) – Italy.